COMMERCE 1B03 Lecture Notes - Goal Setting, Lillian Moller Gilbreth, Job Enrichment
12 Apr 2013
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Document Summary
Intrinsic reward: the good feeling you have when you have done a job well. Extrinsic reward: something given to you by someone else as recognition for good work; extrinsic rewards include pay increases, praise and promotions. Scientific management: studying workers to find the most efficient ways of doing things and then teaching people those techniques. Time-motion studies: studies, begun by frederick taylor, of which tasks must be performed to complete a job and the time needed to do each task. Principle of motion economy: theory developed by frank and lillian gilbreth that every job can be broken down into a series of elementary notions. Hawthorne effect: the tendency for people to behave differently when they know they are being studied. Maslow"s hierarchy of needs: theory of motivation that places different types of human needs in order of importance, from basic psychological needs to safety social and esteem needs to self-actualization needs.
