ITM 100 Chapter Notes - Chapter 2: Enterprise Resource Planning, Customer Relationship Management, Customer Retention

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Deb Fels

Document Summary

The manner in which work is organized, coordinated, and focused to produce a valuable product or service. Every business is a collection of business processes. Unique ways in which organizations coordinate and organize work activities, information, and knowledge to produce a product or services. May be tied to functional area or be cross-functional. Identifying customers, selling the product, and making customers aware of the product. How information technology improves business processes: increase efficiency of existing processes enable new processes that can transform the business. Increasing efficiency of existing processes: automating steps that were manual, change flow of information, replace sequential steps with parallel steps. Systems for different management groups: transaction processing systems, perform and record daily routine transactions necessary to conduct business examples: sales order entry, payroll, shipping, allow managers to monitor status of operations and relations with external environment.