MHR 741 Lecture : MHR741 Class 7
26 Jul 2013
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Document Summary
Strategies are available to help us communicate better; it is an expectation of you as an hr professional. The you language: gets people riled up the most; it arouses defensiveness. Focusing on you makes it seem like an attack on the other person. The l language is less provocative to express concern, complaints, frustration, etc. Must avoid using words that are judgmental and derogatory. The i language lets you take ownership of your feelings and your statement. These languages can be learned by everyone, they are skills that can be mastered. The i language has 3 parts to it: It may be awkward, challenging and uncomfortable at first. You must describe what sets you off (the behavior) Take ownership of your statement (the feelings) The consequences of the behavior (the consequences) The i language rolls the ball back in the other person"s court. If their behavior does not change, they may not value your feelings.
