BU398 Chapter Notes -Management Control System, Business Intelligence, Extranet
Document Summary
Organizational decision-making systems: management information system (mis) managerial decision making. Information reporting system: decision support system (dss, enables managers at all levels to retrieve, manipulate, and display info from integrated databases for making decisions, and they can test multiple alternatives and choose the one with the best outcome. 2 types are management control systems and balanced scorecard: the following is a simplified feedback control model: 4 elements of management control systems include: budget, financial reports, statistical reports, reward systems, quality control systems. Controls financial resources and reduces uncertainty about availability of resources. For e-commerce, for example, measures can be used such as stickiness (how much attention a site gets over time), conversion rate (ratio of buyers to site visitors), etc. They provide incentives to meet goals and help control employee behaviour. Control according to guidelines and goals, and it specifies standards for employee participation, teamwork, and problem solving.
