GMS 200 Lecture Notes - Lecture 5: Knowledge Management, Intellectual Capital, Systems Theory

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Debbie Lange

Document Summary

Fredrick taylor is known as the father of scientific management, which emphasizes careful selection and training of working and supervisor support. Fayol introduced the following key principles of management: Scalar chain principle: there should be a clear and unbroken line of communication from the top to the bottom of the organization. Unity of command principle: each person should receive orders form only one boss. Unity of direction principle: one person should be in charge of all activities that have the same performance objective. Bureaucracy: as an ideal, rational and very efficient form of organization founded on principles of logic and order. Rigidity on the face of shifting customer or client needs. Managers and workers should labour in harmony, without one party dominating the other and with freedom to do what they want. People"s feelings, attunes, and relationships with co-workers influence their performance.