ECO100Y1 Study Guide - Electronic Data Interchange, Decision Support System, Customer Relationship Management
Document Summary
Scoring weights performance measures: eps 20, credit rating 20, stock price 20, image rating 20, return of equity (roe) 20% Informational competency: electronic commerce, stages of development in e-commerce, secure an online identity, establish a web presence, enable e-commerce, provide e-commerce and customer relationship management, utilize a service application model. It facilitates communication and information sharing, reduction in the number of middle managers, better organizational structure and excellent coordination and control. The role of information in the management process. information systems management information system (mis: decision support system ( dss, artificial intelligence (ai, expert systems ( es) Intranet and corporate portals: extranet and enterprise portals, electronic data interchange ( edi) The manager is the processing nerve centre (refer to diagram) Ex: a customer complains about service delays: performance opportunity - is actual performance being better than desired performance. Structured programs- apply the solution from past experience to a routine problem, familiar and straight-forward. Unstruected programs have ambiguous and information deficiencies.
