COMM 320 Study Guide - Contingent Work, Customer Retention, Eye Contact
Document Summary
Ref: p. 54: business executives spend the greatest share of their communication time reading. listening. speaking. a. b. c, writing. Ref: p. 54: experts say that we listen at an efficiency rate of, 25 percent, 77 percent, 50 percent, 10 percent. Ref: p. 54: several factors may cause poor listening habits. Which of the following is not one of these factors: lack of training, large number of competing sounds and stimuli in our lives, physical hearing disability, ability to process speech faster than others can speak. Ref: p. 55: asha spends a lot of time listening to her colleagues. She is always careful to judge and evaluate what she hears to determine whether it"s fact, fiction, or opinion. Asha is engaging in: discriminative listening, critical listening. c, efficiency listening. lag time. Ref: p. 55: you are chairing a task force and a conflict has arisen.
