MHR 405 Chapter 11: MHR405 Chapter 11.docx

• School: Ryerson University
• Department: Human Resources
• Course: MHR 405
• Professor: Kristyn Scott

Document Summary

Weakens team cohesion (conflict among team members: positive consequences. Better decision making (tests logic of arguments, questions assumptions) Stronger team cohesion (conflict between team and outside opponents: constructive conflict is a type of conflict in which people focus their discussion on the issue while maintaining respect for people having other points of view. It encourages different positions on the issue while maintaining respect for other viewpoints: relationship conflict (aka socioemotional conflict) focuses on the characteristics of other individuals, rather than on the issues, as the source of conflict. Personality clashes and other interpersonal incompatibilities rather than legitimate differences of opinion regarding the task or decision: there are 3 strategies/conditions that minimize the level of relationship conflict: Emotional intelligence: relationship conflict is less likely to occur or escalate when team members have high levels of emotional intelligence. They can regulate their emotions, reducing risk of escalation.