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ADM 2336 Lecture : ADM2336 - OB - Ch10 Communication

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School
University of Ottawa
Department
Administration
Course
ADM 2336
Professor
Catherine Elliott

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Document Summary

The process by which information is exchanged between a sender and a receiver: thinking, encoding, transmitting, perceiving, decoding, understanding. Conflicting role demands: balancing task and social-emotional. The mum effect: the tendency to avoid communicating unfavourable news to others. Downward: from higher to lower levels in org. Information about organizational rules/policies: feedback concerning job performance. Upward: from lower to higher in org. Types of information: routine information about lower-level operations. Between employees of the same ranksame department or different departments. Informal does not follow the official chain of command. The transmission of messages by some medium other than speech or writing. Major forms include: props, artifacts and costumers, office decor and arrangement, clothing, body language communication by means of the sender s bodily motions, facial expression, or physical location. Getting credit: men are more likely than women to blow their horn about something good they have done. Confidence and boasting: men tend to be more boastful about themselves and their capabilities.

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Related Questions

1. Understanding the Nature of Communication

The same process that applies to everyday communication applies to communication in the workplace. Understanding the steps in this process can help you craft more meaningful and effective messages.

Which parts of the communication process are described in the following scenario?

Helene types a brief informational update for the members of the budget committee into an e-mail message and hits Γ’Β€Βœsend.Ҁ

While typing the e-mail message, Helene is engaged in .

A. idea information

B. message encoding

C. message transmission

By hitting the send icon, Helene is engaged in .

A. message transmission

B. message decoding

C. message encoding

For the communication process to be successful, the receiver must understand the information sent by the sender. Communication barriers, however, can complicate the process. Familiarizing yourself with common obstacles will make you better equipped to avoid them.

Consider this situation, and answer the questions that follow.

One of your engine lathes has broken down, and youҀ™ve contacted a local repair shop. When you go to the shop, the repairman doesnҀ™t speak English, and one of the front office employees is trying to translate. Γ’Β€ΒœHe says he canҀ™t fix it,Ҁ the translator says to you.

Γ’Β€ΒœWhat seems to be wrong with it?Ҁ you ask, and the office employee translates this question to the repairman. The repairman points at several mechanisms on the lathe and gives what appears to be a lengthy explanation of the problem. You turn to the office employee, who shrugs. Γ’Β€ΒœHe says itҀ™s broken,Ҁ she says.

What communication barrier is described in this situation?

A. Differing frames of reference

B. Bypassing

C. Lack of language skills

How might you overcome this communication barrier in the future?

A. Ask simple, specific questions.

B. Speak loudly.

C. Ask for an explanatory slide presentation.

Communicating ethically is critical to success in our careers and personal lives. We all need to consider how we communicate and what effect it has on others. Manipulation of information or omission of information with the intent of deceiving others is a form of ethical communication violations.In a paragraph or two what are some of your experiences you have had related to communicating ethically "ethical or unethical" at work, in your personal life and or in school

How do you determine whether the tone you perceive is intentional or not intentional when receiving professional or scholarly communications?, What strategies are best to respond to a written communication that you perceive as having a negative tone? What responsibilities do you have as a scholar when communicating with an Instructor?, What responsibilities do you have as a professional when communicating with your colleagues?, What responsibilities do you have as a professional when communicating with a supervisor?How does being physically present (as opposed to the virtual environment) change or how should it change the way you communicate in an academic and professional setting?