ADM 2336 Study Guide - Midterm Guide: Job Satisfaction
3 Feb 2012
School
Department
Course
Professor
Document Summary
Five short answer essay questions y y chaps 1-6 (191-208) y. Lecture notes: don"t forget the discussion of job performance on the intro slides. Being when the inevitable frustrations of organizational life crop up. Courtesy and cooperation: counterproductive work behaviour (cwb), voluntary behaviours that hurt the organization and/or workers. Chapter 2 review: y personality: the big 5 factors (ocean) y openness to experiences y conscientiousness y emotional stability/neuroticism y agreeableness y extraversion. How do employees learn? y operant learning: employees learn a connection between a behaviour and a consequence y the "environment" delivers consequences that: Increases the probability of behaviour or: decreases the probability of behaviour. Perception, attribution and judgement y perceptual biases: primacy and recency, reliance on central traits, projection, stereotyping. One characteristic dominates your impression on someone: horns: is the opposite, a negative trait in someone dominates your impression on someone. If you"re high on distinctiveness, it depends on the situation.
