BUS 237 Chapter Notes - Chapter 10: Project Management Body Of Knowledge, Project Management Institute, Information Technology Management

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 237
• Professor: Maryam Ali

Document Summary

Integrate 2 depts. in a merger, and raise it issues early. Delivery of service, maintenance, protection, management of it infrastructure. Attract specialists, strive to improve efficiency & security of production systems. Well recognized, collection of books, provide framework of best practice approaches to it operations. Set of management procedures, designed to help businesses achieve value from it operations. More contact with project stakeholders in other depts. People have broad skills, need to learn new technologies. Provide project managers, sponsors, team leaders with accepted project management techniques & practices. *although it operations & projects are separate fields, they rely on each other for success; need a balance between both. Company intranet, faq, web based forms for requesting services, web based apps that help support tasks. Bus 237 page 1 apps that help support tasks. Website, faq for customers, support info, company director contact info. Managing & protecting it infrastructure to provide it services.