BUS 237 Chapter Notes - Chapter 2: Business Process Management, Business Process, Management Information System

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 237
• Professor: Zorana Svedic

Document Summary

Chapter 2 study questions: how did this stuff get here? . Organizations make use of processes to deliver goods and services to customers. A business process is a network of activities, resources, facilities, and information that interact to achieve some business objective. Also sometimes referred to as a business system. Ex: inventory-management processes, manufacturing processes, sales processes, and customer-support processes. Inventory-management processes work to balance the demands from customers with the inventory purchased from suppliers. Purchasing is therefore an important activity in the inventory-management process. Business process consists of activities, resources, facilities, and information. Activities transform resources and information of one type into resources and information of another type. Can consist, or be made up of, strictly manual activities, be automated or controlled by computers, or be a combination of manual and automated activities. Ex: case of milk, person working, cheque, customer"s cash. Not considered activities because they are external not under the business"s control.