BUSI 2101 Study Guide - Final Guide: Stress Management, Assertiveness, Iceberg

• School: Carleton University
• Department: Business
• Course: BUSI 2101
• Professor: Troy Anderson

Document Summary

Ob: the relationship between employers and their employees; implicit and explicit expectations between both groups. Study of how people, individuals, and groups act in an organization. Psychological contract: what employees and employers expect from each other, it not stated. 90% of the unseen part of the iceberg that dictates the relationship. Textbook definition: individual"s beliefs, shaped by the organization, regarding the terms and conditions of a reciprocal exchange agreement between individuals and the organization. Inadvertent willing and able to keep the terms of the contract but there was a misunderstanding, miscommunication. Breach able but not willing to the terms on the contract. Disruption: willing but not able to keep the terms of the contract. Likely to be forgiven if there was a reason for it. They try to compensate the violation in some way. If you have other job options (alternatives), if relationship is short term.