COMM 305 Study Guide - Frederick Herzberg, Sigmoid Function, Balanced Scorecard
Document Summary
Comm 210 final exam: herzburg"s motivations theory. We have to give another kita: self-motivation comes from within! Negative kita = threat (restricted pay, disciplinary action, criticism) Hygiene factors: factors insure reasonable level satisfaction (pay, job security, relationships with boss/peers, work conditions) Motivators: source of great deal satisfaction (recognition, achievements, opportunity for. Job enrichment: a systematic attempt to motivate employees by manipulating the motivator factors. To measure all important assets & capabilities organization has. Financial system cannot quantify the value of customers, innovation, culture but can measure it! If can"t measure it, can manage it: henry mintzberg"s managerial roles. Manager must understand all his roles and how to perform them effectively. Classified the 10 most common roles in 3 categories: interpersonal, informational and decisional. Interact with his employees for purpose of achieving organizational goals: figurehead expect him to fulfil) : inspiration & authority to employees ( has responsibilities that employees.
