COMMERCE 1BA3 Study Guide - Final Guide: Henry Mintzberg, Thermostat, Fax
4 May 2016
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Chapter 11: individual decision making, will not ask about group decision making. (2nd half of chapter 11) Multiple choice or exam questions: the individual human (micro, mezzo (humans working with humans interactions of humans (small sized groups, macro the company as a whole. (large groups) ***** synergy: compliment, the addition of the parts are greater than two parts themselves, 2+2=5. Interpersonal roles (ir) conflict within (how you establish and maintain interpersonal information, how are you meeting and keeping: figurehead ( do hire right, discipline right, fire right a. i. How you portray the culture or whom you are representing, are you matching the values of the organization? a. ii. Training you to have leadership roles: leader (practice of doing the right thing vs. doing the right thing b. i. Values, leadership, integrity, transform and inspire: liaison (watching you horizon ally maintain relationships, decisional roles, entrepreneur a. i. Capable if you are able to turn problems into opportunities: disturbance handler b. i.
