HTL 130 Study Guide - Midterm Guide: Computer Network, Travel Agency, Income Statement

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTL 130
• Professor: Zhen L U

Document Summary

Guest speaker topic: general manager (gm) of hotels; experiences, responsibilities and challenges. Travelled from home china to work in switzerland. Started office level and worked the way up. Transferred sectors - front of house to back of house. Currently vice president of development for a hotel project between china and canada. 8:00 am: first hotel walk around of the day, routine checks, speak with guests get their feedback. 8:30 am: prepare morning briefing, look at financial reports. Length 15 - 20 min, shorter when less issues to discuss. 9:30 am: walk around hotel connect with team members (staff). 10:30 am: handle personal tasks of the day, meet with department heads. 12:00 pm: lunch, entertain clients, team member recognition time in the hotel restaurants. Lunch is evaluated - those who work through lunch do not succeed as well as those who take their lunch break. 2:00 pm: complete ongoing tasks of the day, projects.