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Midterm

MIDTERM: Questions


Department
Human Resources
Course Code
MHR 405
Professor
Louis Pike
Study Guide
Midterm

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Midterm Exam
Name______Answer Key_________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the
question.
1) Which of the following approaches is most descriptive of OB’s view of the world?
a) An open-systems approach.
b) A closed-systems approach.
c) A systematic approach.
d) A common sense approach.
2) When employees have been empowered, they
a) are given the freedom to be self-actualized at work.
b) have been given formal power by the organization to say 'no'.
c) are given responsibility for what they do.
d) have the authority to direct the work of others.
3) When it comes to working in teams, a Conference Board of Canada report found
a) larger firms tend to use teams more than smaller firms.
b) the vast majority of Canadian workplaces used teams in the workplace.
c) inconclusive evidence as to whether or not teams in the workplace increase productivity.
e) 20% of the Fortune 500 firms use teams.
4) Efficiency is when companies
a) produce outputs with the highest quality inputs.
b) produce the highest quality outputs with the highest quality inputs.
c) watch productivity levels more than costs.
d) do things at the lowest cost possible.
5) Angelina is a manager at the largest manufacturing plant in her company's division. She is quick to
perceive how talented her employees are and formulates her expectations of them accordingly. If she
expects people to perform exceedingly well, she puts more time and effort into managing them, and
gives them ample opportunity to develop their skills and talents. Angelina finds that such employees
do indeed become some of the best performers. Angelina's actions are an example of
a) the halo effect.
b) stereotyping.
c) a self-fulfilling prophecy.
d) prejudice.
6) When people observe the behaviour of others, they attempt to determine whether that behaviour is
caused by internal factors or external factors. This is consistent with ________ theory.
a) attribution
b) self-fulfilling prophecy
c) motivational
d) fundamental attribution error
7) When a person stereotypes another person, the key thing he or she is doing is making
generalizations based upon
a) a key strength of the other person.
b) the values of the other person.
c) the speaking style of the other person.
d) a predefined group to which the other person belongs.

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SCENARIO 1
You are on a team with two individuals who are giving you trouble. The work has been divided among
the three of you and each time your team meets, Janet and Jim disagree about the progress of the
team project. Janet is convinced that Jim's lack of progress is because he in inherently lazy and not
because of some overwhelming problem with the project itself. The truth seems to be that Janet is
not doing her part of the work.
8) Referring to SCENARIO 1, you might attempt to understand Janet and Jim by using ________
theory.
a) social relevance
b) attribution
c) satisficing
d) perception
9) Referring to SCENARIO 1, Janet may be attributing to Jim some of her own characteristics. She
might be using
a) contrast effect.
b) selective perception.
c) stereotyping.
d) projection.
10) Type A personality people
a) play for fun and relaxation, rather than to exhibit superiority.
b) tend to be more successful in organizations than the Type B personality.
c) measure their success in terms of how much of everything they acquire.
d) feel no need to discuss their achievements unless requested.
11) An employee's expression of organizationally desired emotions during interpersonal interactions
is referred to as ________.
a) self-monitoring
b) Machiavellianism
c) emotionality
d) emotional labour
12) A process by which individuals organize and interpret their sensory impressions in order to give
meaning to their environment is called
a) selective interpretation.
b) perception.
c) selective analysis.
d) environmental impact assessment.
13) Emotional intelligence (EQ): BAD QUESTION!!!
a) increases a person's ability to express sympathy
b) decreases a person's ability to manage emotions and impulses
c) is especially beneficial in jobs that require a high degree of social interaction
d) decreases a person's ability to cope with environmental demands and pressures
14) Values are ________.
a) consistent among occupational groups
b) relatively stable and enduring
c) based solely on perception
d) flexible and adaptable
15) The desire for a comfortable and prosperous life is a ________ value, while being ambitious and
hard-working, and aspiring are ________ values.
a) absolute, relative
b) relative, absolute
c) terminal, instrumental
d) instrumental, ethical
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16) Organizational commitment and job satisfaction are examples of ________.
a) organizational citizenship behaviour
b) behaviour
c) values
d) attitudes
17) If an employee's attitude is negative towards his or her job they likely do not have
a) continuance commitment.
b) values.
c) job satisfaction.
d) job commitment.
SCENARIO 2: Employees at Pony Express are dissatisfied with working conditions, salary, and the
general attitude of management. Mark, Susan, and Toni are good friends who work at Pony Express,
yet each seems to be reacting differently to the problems at work. Mark believes that his manager is a
good person and will work things out if Mark just gives him time to do so. Susan has composed a list
of concerns along with her suggestion for improving conditions. Toni has decided that she'll just get
a new job and get away from the problem.
18) Referring to SCENARIO 2, Toni is dealing with her dissatisfaction through ________.
a) performance orientation
b) neglect
c) exit
d) humane orientation
19) Referring to SCENARIO 2, Susan is dealing with her dissatisfaction through ________.
a) loyalty
b) voice
c) performance orientation
d) passive actions and voice
20) Referring to SCENARIO 2, Mark is dealing with his dissatisfaction through ________.
a) affective commitment
b) exit
c) humane orientation
d) loyalty
21) Organizational commitment refers to the degree to which
a) employees and employers are both committed to each other.
b) employees identify with the organization's purpose.
c) employers are committed to maintaining the membership of their employees.
d) employees identify with the organization they work for and its goals.
22) The extent to which a society encourages and rewards group members for excellence, long hours
of work, hard work, work improvements, and excellence is consistent with GLOBE's dimension of
_______.
a) performance orientation
b) collectivism
c) power distance
d) future orientation
23) ___________ is/are an example of intrinsic reward(s).
a) Tickets to a sports event.
b) An increase in pay for a job well done
c) Lunch at a favourite restaurant
d) The challenge a job presents
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