NSE 12A/B Final: NSE12 3 NOTES (FALL) 5/8
1 Sep 2018
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Document Summary
Initiating: identifies goals, defines problem, suggests relevant strategies for solving problems. Seeking information or opinion: requests facts from members, asks members" opinions, seeks suggestions or ideas for task accomplishment. Giving information or opinion: gives facts to members, provides information about concerns. Clarifying and elaborating: interprets ideas or suggestions placed before group, paraphrases key ides, defines terms, adds information. Summarizing: pulls related ideas together, restates key ideas, offers a solution or suggestion for members to accept or reject. Consensus thinking: checks to see whether group has reached a conclusion, ask group to test a possible decision. Harmonizing: attempts to reconcile disagreements, helps members reduce conflict and explore differences in a constructive manner. Gate keeping: keeps communication channels open, suggests approaches that permit greater sharing. Encouraging: demonstrates unconditional acceptance and open-mindedness indicated by words and body language, friendly and responsive to other group members. Compromising: admits mistakes, modifies position in the interest of group cohesion.
