NSE 12A/B Study Guide - Quiz Guide: Communication
21 Apr 2020
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Questions & listening responses: open-ended question, focused question, closed question, circular question, minimal cues & leads, clarification, restatement, paraphrasing, reflection, summarization. Client: i need an operation but can"t take the time to have it until my business is doing better . Nurse: having surgery would make it hard to meet your business responsibilities paraphrasing. It sounds as though you feel guilty because you weren"t home at the time of the accident reflection. You say your mother left when you were 5 years old? restatement. When was the last time you had something to eat? closed question. Can you give me an example? clarification. Oh really go on ; smiling, nodding minimal cues and leads. How is your mother handling your father"s illness? circular question. Before moving on, let"s review the plan we have so far. summarization. Can you tell me more about the pain in your arm? focused question.
