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Study Sheet


Department
Retail Management
Course Code
RMG 300
Professor
Norman Shaw

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Automating, Informating, Transforming
Business ValueA positive return on the investment of resources that is created through the effective and
efficient integration of an organizations people, information, IT, and business processes.
Automation – Using automation to execute repetitive, routine tasks without human intervention
Information – Recognizing that executing processes also creates new data (Withdrawing)
Transformation – Using IT to acquire/maintain a competitive advantage with their competitors:
oCostSame benefits at cheaper price
oDifferentiation – Superior benefits
BI, Data Warehouse, Data Mart, Data Cube, ETL
Business IntelligenceComputer based techniques used in identifying, extracting, and analyzing business
data.
Data Warehouse:
Specialized for: Queries, Summary reports & analysis, Slicing and Dicing
Detailed Transaction Data
Scrubbed = Clean
Restructured
Data MartLayer of the Data Warehouse that is used to get data out
Data Cube:
Data is summarized
Faster query response
ETL (Extract, Transform, Load)
Client/Server Side computing
Client Side Computing
Cookies
Persistent
Privacy issues
Languages
JavaScript
Flash
ActiveX
Shares data
Applet
Plug-in
Server-Side Computing
Customization
Content changes
Traffic management
Queries
Security
Databases, Tables, Entities, Attributes, Fields, Records
Database > Table > Records > Fields
Entity – Object that can be grouped together (Customers)
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AttributesThings that set them apart (Age, Race, Hair color)
Database Capabilities:
Scalability – Able to handle growth
PerformanceProcessing Transactions
Non-redundantStoring data once and only once
Databases good for:
Updating
Adding records
Extracting info
Structured queries
Databases not good for unstructured queries
Data dictionary, ERD
Entity Relationship Diagram (ERD)
Data Dictionary:
Field Name
Type
Form
Default Value
Validation Rule
Ecommerce, B2B, cloud computing
B2BBusiness to Business
E-Commerce Advantages:
Speed – Transactions processed immediately
Availability – 24/7
Brand – Additional ways of engaging customers
Reach - Global
Four Generations of E-Commerce
2. Static content
Brochures
3. Dynamic content
Depending on user profile, or browser location
4. Transactions on the Web
B2C
5. Integration with external partners
B2B
Cloud Computing – Data/Software (SaaS) stored online
GS1
GS1 maintains standards, while both GS1 and EDI set standards
Hardware, software, operating systems, middleware
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Software Layers
Applications Software
Systems Software
Hardware
Middleware - Between application software and operating system software
IT, IS
IT Capabilities
Storing large quantities of data
Performing mathematical calculations
Applying logic to make decisions
Retrieving, displaying, and sending information
3 Components of IT
Software
Hardware
Network
Bits & Bytes
8 bit = 1 Byte
Types of Computers
Supercomputers
Servers
Personal Computers
Microprocessors
LAN, MAN, WAN, Internet, Intranet, Extranet
Networks:
LAN (Local Access Network) Small Area
WAN (Wide)Medium (Multiple Campuses)
MAN (Metropolitan)Large (City)
IntranetInternal Authorized Access
ExtranetExternal Authorized Access
Open systems, Linux
Freely editable products open to the market
Point Solutions and ERP
Enterprise Resource Planning (ERP) - A type of IS that is primarily used to integrate and standardize
processes and the storage and management of data across the enterprise
Primary
oInbound Logistics
oOperations
oOutbound Logistics
oMarketing
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