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HROB 2090 Study Guide - Final Guide: Norm (Social), Organizational Culture, Social InfluencePremium

2 pages106 viewsWinter 2018

Human Resources and Organizational Behaviour
Course Code
HROB 2090
Study Guide

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Chapter 8 Social Influence, Socialization, and Organizational Culture Definitions
Information Dependence – reliance on others for information about how to think, feel and act
Social Information Processing Theory – Information from others is used to interpret events
and develop expectations about appropriate and acceptable attitudes and behaviours
Effect Dependence – reliance on others due to their capacity to provide rewards and
Compliance – Conformity to a social norm prompted by the desire to acquire rewards or avoid
Identification – Conformity to a social norm prompted by perceptions that those who promote
the norm are attractive or similar to oneself
Internalization - Conformity to a social norm prompted by true acceptance of the beliefs,
values, and attitudes that underlie the norm
Socialization – the process by which people learn the attitudes, knowledge, and behaviours that
are necessary to function in a group or organization
Person-Job fit – The match between an employee’s knowledge, skills and abilities and the
requirements of a job
Person-Organization fit – The match between an employee’s personal values and the values of
the organization
Organizational Identification – The extent to which individuals define themselves in terms of
the organization and what it is perceived to represent
Psychological Contract - Beliefs held by employees regarding the reciprocal obligations and
promises between then and their organizations
Psychological Contract Breach – Employee perceptions that his / her organization has failed
to fulfill one or more of its promises or obligations in the psychological contract
Realistic Job Previews – The provision of a balanced, realistic picture of the positive and
negative aspects of a job to applicants
Employee Orientation Programs – Programs designed to introduce new employees to their
job, the people they will be working with and the organization
Realistic Orientation Program for Entry Stress (ROPES) – An orientation program that is
designed to teach newcomers coping techniques to manage workplace stressors
Socialization Tactics – The manner in which organizations structure the early work experiences
of newcomers and individuals who are in transition from one role to another.
Mentor - An experienced or more senior person in the organization who gives a junior person
guidance and special attention, such as giving advice and creating opportunities to assist him or
her during the early stages of his or her career
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