ADM 1300 Study Guide - Final Guide: Elton Mayo, Dasani, Strategic Management

• School: University of Ottawa
• Department: Administration
• Course: ADM 1300
• Professor: David Delcorde

Document Summary

Management is in various environments (ex: athletes, music bands) What is management? getting the right things done through other people. Organization a collection of people working together to achieve a common purpose organizations provide useful goods and or services that return value to society and satisfy customer needs organizational environment. 1. 5) customers, suppliers, competitors, regulators, investors/owners who has the highest interest and ability to influence. Fig 1. 6 - uncertainty graph low uncertainty - books, not complex, not a lot of change high uncertainty - smartphone business. Bell canada had the control over phone wires when there were desk phones, dial phones. arrival or smartphones shook bc"s almost monopole just took 20 years and technology is moving very fast now. Blackberry that were leaders in smartphones and got kicked by competition what drives uncertainty - globalization amongst others a product that works well in one country might not run as well in another country.