ADM 2336 Study Guide - Midterm Guide: Organizational Citizenship Behavior, Substance Abuse, Absenteeism
2 Dec 2016
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Document Summary
Organizational behavior: field of study devoted to understanding, explaining, and ultimately improving the attitudes and behaviors of individuals and groups in organizations. Job performance: employee behaviors that contribute either positively or negatively to the accomplishment of organizational goals. Task performance: employee behaviors that are directly involved in the transformation of organizational resources into the goods and services that the organization produces. Routine task performance: well-known or habitual responses by employees to predictable task demands. Adaptive task performance: thoughtful responses by an employee to unique or unusual task demands. Creative task performance: ideals or physical outcomes that are both novel and useful. Job analysis: a process by which an organization determines requirements of specific jobs. Citizenship behavior: voluntary employee behaviors that contribute to organizational goals by improving the context in which work takes place. Interpersonal citizenship behavior: going beyond normal job expectations to assist, support, and develop co-workers and colleagues.
