ADM 2337 Study Guide - Midterm Guide: Society For Human Resource Management, Problem Solving, Severance Package

• School: University of Ottawa
• Department: Administration
• Course: ADM 2337
• Professor: Catherine Elliott

Document Summary

Human resource: the process of managing human capital to achieve an organization"s objectives. Human capital: the knowledge, skills, and capabilities of individuals that have economic value to an organization. their own human capital, human capital is intangible employees, not the organization own. Human resource management responsibility: human resource planning, recruitment/selection, orientation/training, performance management, compensation and benefits. Hr managers perform these functions in 4 ways: advice and counsel, services, policy maker, employee advocacy. Top 7 competitive challenges: responding strategically to changes in the marketplace: need to be effective at change management for proactive and reactive change, six sigma: a popular within the production sector. Total quality management type of approach, it is looking at how to detect errors and stay in touch with the customer to improve: reengineering: may receive transformation changes by business prophecies. Adm 2337 human resources midterm review: increase in employee rights and privacy, changing nature of work; changing attitudes.