CMN 1148 Study Guide - Midterm Guide: Valleyspeak, Cortisol, Albert Mehrabian

• School: University of Ottawa
• Department: Communication
• Course: CMN 1148
• Professor: Jenepher Lennox Terrion

Document Summary

Listening (chapter 5): why is listening important, the listening process, selecting. Information overload: all the information on slide 7, multitasking. Laptops in the classroom: understanding, remembering, responding, know the relationship between listening and relationship development. Intimacy, trust, self-disclosure: role of listening in sales, healthcare, restaurants, take-aways, questioning, evaluating, advising. Interpreting: effective listening, cognitive complexity, silence in communication, non-verbal cues (know examples of non-verbal cues that express active listening, asking questions, paraphrasing/summarizing, paraphrasing content vs. feelings, empathic listening, guest lectures: jerie shaw and bridgette bill. Language is a symbol: triangle of meaning. Language is rule bound: phonological rules, syntactic rules, semantic rules, pragmatic rules. Language is culture bound: pop, soda, soft drink example. Language evolution: resea(cid:396)(cid:272)h o(cid:374) (cid:862)like(cid:863) as a (cid:395)uotati(cid:448)e. Language allows us to construct and name the world: denotative vs. connotative. Language brings us together or separates us: convergence vs divergence.