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Interpersonal Exam Review.doc

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University of Ottawa
Mary Hawkins

April 5 , 2013 Final Exam th • April 15 • Look at...  Concepts/theories  Scholarly Models  Concepts discussed in the DVD’s  IT IS CUMULATIVE! MORE EMPHASIS PLACED ON THE SECOND HALF  It will involved both information from the lecture slides, as well as the textbook and the videos (Note: there won’t be anything on Alzheimer’s) _______________________________________________________________________ _ • Interpersonal communication “What is interpersonal CMN”  A distinctive form of CMN  Unless you live in isolation, you communicate interpersonally every day.  It’s impossible not to communicate with others (we cannot not communicate)  occurs when you treat people as unique human beings.  People communicate in an “I–Thou” relationship  The interaction contains a true dialogue and honest sharing of self with others  It’s irreversible & Complex • Communibiological:  predisposition to communicate in a certain way (it’s in our genes) • Context & Culture > • Emotions in Communication (how does it impact how we communicate, how do we manage them, etc.)  Debilitating emotions: can cause you to have a disabling meltdown • Know the difference between different concepts • Semantics: the meaning behind the words  the meaning of words may be interpreted in different ways  perception, information, culture, etc. • Collectivist culture • Symbolic action • Linguistic determinism • Malapropism • Edward Hall: theory of encoding & decoding  intercultural communication  proxemics (ie. personal space) • Expectation violation theory • Attribution theory • Systems theory: one element affects the whole • Expectancy violation theory: having preconceived notions about people before you communicate with them... and they turn out to be different than what you were expecting.  they could be basing this on their own experience • Different types of conflict (pseudo, simple, ego, instrumental, expressive, etc)  Confrontational vs. Non-Confrontational • Culture...  non-verbal (don’t forget to look at concepts from the video) • Relationships  Circumstance vs. Choice  Power balance (ie. complimentary, symmetrical, parallel, etc.)  Power represented by both partners is: Symmetric  Different types of power (coercive, legitimate, expert etc.)  Predictive Outcome Theory  Ending relationship: Fading away, directive termination, etc.  Bilateral vs. Unilateral  Synchronous • Decoding, encoding & code  Encode: translating thoughts into a code  Decoding: breaking/interpreting the code • Self-oriented vs. Other-oriented listeners • Emotional Imitation, contagion, irrationality  Emotional contagion: you can catch the emotions of others....  When people are involved in a conflict, they are: Interdependent (‘people’ indicating that it is between more than one person) • Interactional theories  adaptation, synchrony, etc. • Non-Verbal communication  elaboration through body language & everything else that doesn’t verbalize. • Bilateral vs. Incremental • Proximity • Complimentary • Looking Glass • Managing conflict  listening  ‘halo effect’ vs. ‘horn effect’  Stand Point theory: “hold your ground”  Selective perception  Selective listening  Active listening  Passive listening • horizontal communication (textbook) • Quid pro quo: do someone a favour to get something in return • Carpe Diem: “seize the day” • Affinity seeking • Dual Perception/Perspective • The Turning Points in a relationship (escalating vs. deescalating) • Relationship  Hierarchy (where in a relationship would this come into play?)  Power relations  Types of power • CMC (computer mediated communication) Semantics: the meaning behind words Collectivist culture: consider the needs of the group to be more important than the needs of individuals Malapropism: is the use of an incorrect word in place of a word with a similar sound Expectation violation theory: attempts to explain one’s reactions to unexpected behavior of their peers, and the various meanings that people attribute to the violation -Having preconceived notions about people before you communicate with them... and they turn out to be different than what you were expecting. Attributiontheory:explains how we ascribe specific motives and causes to the behaviours of others. Systemtheory:Theory that describes the interconnected elements of a system in which a change in one element affects all of the other elements. Types of conflicts • Pseudo Conflict: Individuals misunderstand each other. • Simple Conflict: Individuals disagree over which action to pursue to achieve their goals. • Ego Conflict: Individuals feel personally attacked. Synchronousinteraction: Interaction in which participants are actively engaging at the same time (instant messaging, chat rooms) Asynchronousinteraction:Interaction in which participants send and receive messages with delays between reception and response (e-mail, bulleting boards, mailing lists, listservs) Bilateraldissolution: Ending a relationship when both parties are agreeable. Unilateraldissolution: Ending a relationship when only one party is agreeable. Fadingaway: Ending a relationship by slowly drifting apart. Suddendeath: Ending a relationship abruptly and without preparation. Incrementalism: Ending a relationship when conflicts and problems finally reach a critical mass. • Decentralizedpower: Some cultures value an equal or decentralized distribution of power. • ConcentratedPower: Some cultures accept a concentration of hierarchical power in a central government. Ethnocentrism:The belief that your traditions and assumptions are superior to others’ complementaryrelationship : Relationship in which power is divided unevenly, with one partner dominating and the other person submitting. symmetricrelationships : Relationship in which both partners attempt to have the same level of power. competitivesymmetricrelationship:Relationship in which both partners vie for control or dominance of the other. submissivesymmetricrelationship:Relationship in which neither partner wants to take control or make decisions legitimatepower.Power that is based on respect for a person’s position. referentpower. Power that results fr
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