April 5 , 2013
• April 15
• Look at...
Concepts discussed in the DVD’s
IT IS CUMULATIVE! MORE EMPHASIS PLACED ON THE SECOND
It will involved both information from the lecture slides, as well as the
textbook and the videos (Note: there won’t be anything on Alzheimer’s)
• Interpersonal communication
“What is interpersonal CMN”
A distinctive form of CMN
Unless you live in isolation, you communicate interpersonally every day.
It’s impossible not to communicate with others (we cannot not
occurs when you treat people as unique human beings.
People communicate in an “I–Thou” relationship
The interaction contains a true dialogue and honest sharing of self with
It’s irreversible & Complex
predisposition to communicate in a certain way (it’s in our genes)
• Context & Culture
• Emotions in Communication (how does it impact how we communicate, how do
we manage them, etc.)
Debilitating emotions: can cause you to have a disabling meltdown
• Know the difference between different concepts
• Semantics: the meaning behind the words
the meaning of words may be interpreted in different ways
perception, information, culture, etc.
• Collectivist culture
• Symbolic action
• Linguistic determinism
• Malapropism • Edward Hall: theory of encoding & decoding
proxemics (ie. personal space)
• Expectation violation theory
• Attribution theory
• Systems theory: one element affects the whole
• Expectancy violation theory: having preconceived notions about people before
you communicate with them... and they turn out to be different than what you
they could be basing this on their own experience
• Different types of conflict (pseudo, simple, ego, instrumental, expressive, etc)
Confrontational vs. Non-Confrontational
non-verbal (don’t forget to look at concepts from the video)
Circumstance vs. Choice
Power balance (ie. complimentary, symmetrical, parallel, etc.)
Power represented by both partners is: Symmetric
Different types of power (coercive, legitimate, expert etc.)
Predictive Outcome Theory
Ending relationship: Fading away, directive termination, etc.
Bilateral vs. Unilateral
• Decoding, encoding & code
Encode: translating thoughts into a code
Decoding: breaking/interpreting the code
• Self-oriented vs. Other-oriented listeners
• Emotional Imitation, contagion, irrationality
Emotional contagion: you can catch the emotions of others....
When people are involved in a conflict, they are: Interdependent (‘people’
indicating that it is between more than one person)
• Interactional theories
adaptation, synchrony, etc.
• Non-Verbal communication
elaboration through body language & everything else that doesn’t
• Bilateral vs. Incremental
• Looking Glass
• Managing conflict listening
‘halo effect’ vs. ‘horn effect’
Stand Point theory: “hold your ground”
• horizontal communication (textbook)
• Quid pro quo: do someone a favour to get something in return
• Carpe Diem: “seize the day”
• Affinity seeking
• Dual Perception/Perspective
• The Turning Points in a relationship (escalating vs. deescalating)
Hierarchy (where in a relationship would this come into play?)
Types of power
• CMC (computer mediated communication)
Semantics: the meaning behind words
Collectivist culture: consider the needs of the group to be more important than the needs
Malapropism: is the use of an incorrect word in place of a word with a
Expectation violation theory: attempts to explain one’s reactions to
unexpected behavior of their peers, and the various meanings that people
attribute to the violation
-Having preconceived notions about people before you communicate with them... and
they turn out to be different than what you were expecting.
Attributiontheory:explains how we ascribe specific motives and causes to
the behaviours of others.
Systemtheory:Theory that describes the interconnected elements of a
system in which a change in one element affects all of the other elements.
Types of conflicts • Pseudo Conflict: Individuals misunderstand each other.
• Simple Conflict: Individuals disagree over which action to pursue to achieve
• Ego Conflict: Individuals feel personally attacked.
Synchronousinteraction: Interaction in which participants are actively
engaging at the same time (instant messaging, chat rooms)
Asynchronousinteraction:Interaction in which participants send and receive
messages with delays between reception and response (e-mail, bulleting
boards, mailing lists, listservs)
Bilateraldissolution: Ending a relationship when both parties are agreeable.
Unilateraldissolution: Ending a relationship when only one party is
Fadingaway: Ending a relationship by slowly drifting apart.
Suddendeath: Ending a relationship abruptly and without preparation.
Incrementalism: Ending a relationship when conflicts and problems finally
reach a critical mass.
• Decentralizedpower: Some cultures value an equal or decentralized
distribution of power.
• ConcentratedPower: Some cultures accept a concentration of
hierarchical power in a central government.
Ethnocentrism:The belief that your traditions and assumptions are superior
complementaryrelationship : Relationship in which power is divided unevenly,
with one partner dominating and the other person submitting.
symmetricrelationships : Relationship in which both partners attempt to have
the same level of power.
competitivesymmetricrelationship:Relationship in which both partners vie for
control or dominance of the other.
submissivesymmetricrelationship:Relationship in which neither partner
wants to take control or make decisions legitimatepower.Power that is based on respect for a person’s position.
referentpower. Power that results fr