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MGHB02H3 Study Guide - Quiz Guide: Root Mean Square, Bundesautobahn 59, Hierarchical OrganizationExam


Department
Management
Course Code
MGHB02H3
Professor
Phani Radhakrishnan
Study Guide
Quiz

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Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
The vertical division of labour is best characterized by terms such as
A)
finance, production, marketing.
B)
differentiation, job design, matrix.
C)
span of control, size, formalization.
D)
functional, product, geographic.
E)
president, manager, worker.
1)
2)
There is consensus that functional departmentation __________ than product departmentation.
A)
works better in very large firms
B)
is less efficient
C)
is more logical
D)
leads to more coordination problems between functions
E)
is more sensitive to customers' needs
2)
3)
Functional departmentation may be based on division of the organization according to
A)
different geographic areas.
B)
different customer types.
C)
different products.
D)
different services offered to external customers.
E)
different skills and responsibilities of individuals.
3)
4)
At Magno Limited, a consumer goods company, all the sales reps are in the same department
and report to one sales manager. Magno is probably structured according to __________
departmentation.
A)
product
B)
functional
C)
customer
D)
geographic
E)
process
4)
5)
Organizations with product departmentation tend to be __________ than those with functional
departmentation.
A)
more complex
B)
smaller
C)
less flexible
D)
more centralized
E)
more efficient
5)
1

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6)
An effective organization has very large spans of control but little direct supervision. It is likely
that
A)
work is coordinated with skill standardization.
B)
the organization uses hybrid departmentation.
C)
there are few task forces in the organization.
D)
the organization is highly differentiated.
E)
the organization structure is very tall.
6)
7)
The grouping together of the basic tasks that must be performed for the organization to achieve
its goals is called
A)
integration.
B)
horizontal division of labour.
C)
formalization.
D)
vertical division of labour.
E)
span of control.
7)
8)
Which of the following is a problem with the matrix structure?
A)
Potential for conflict between the product manager and the functional manager.
B)
Poor coordination between departments results in slow response to organizational
problems.
C)
Loss of economies of scale without proper coordination.
D)
Permanent nature of the matrix requires total restructuring with each new project.
E)
All of the above.
8)
9)
Which of the following statements is least accurate?
A)
Organizations with product departmentation may duplicate effort more than those with
functional departmentation.
B)
Communication between functional specialists tends to be more coordinated in
organizations with product departmentation than in those with functional
departmentation.
C)
As an organization's size increases, product departmentation is preferable to functional
departmentation.
D)
Organizations with product departmentation are more centralized than those with
functional departmentation.
E)
Organizations with functional departmentation are less complex than those with product
departmentation.
9)
10)
Which method of organizational coordination permits workers the most discretion concerning
the way they perform their jobs?
A)
Integration
B)
Direct supervision
C)
Standardization of work processes
D)
Mutual adjustment
E)
Standardization of outputs
10)
2

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11)
The least formal means by which divided labour is coordinated is
A)
standardization of outputs.
B)
mutual adjustment.
C)
direct supervision.
D)
standardization of work processes.
E)
with an integrator.
11)
12)
Mutual adjustment is useful for coordinating __________ divisions of labour.
A)
routine but moderately complicated
B)
only the most simple
C)
only the most complicated
D)
neither the most simple nor the most complicated
E)
the most simple and the most complicated
12)
13)
Other things equal, smaller organizations tend to be more __________ than larger organizations.
A)
mechanistic
B)
differentiated
C)
complex
D)
centralized
E)
formalized
13)
14)
When work tasks are routine, coordination of labour through __________ often substitutes for
direct supervision.
A)
integrators
B)
vertical division
C)
differentiation
D)
small spans of control
E)
standardization of work processes
14)
15)
One reason the span of control tends to be smaller at upper levels in an organizational hierarchy
is because
A)
recent trends in restructuring organizations have reduced the number of top management
positions required.
B)
in the managerial ranks tasks are more routine.
C)
adequate time is necessary for informal mutual adjustment.
D)
of the standardized nature of managerial work processes.
E)
coordination by direct supervision is easier.
15)
16)
A supervisor with a large span of control has
A)
a large number of employees.
B)
quite a few managers above him in the hierarchy.
C)
many employees who require a lot of direct supervision
D)
found herself a job in a very tall organization.
E)
authority over a wide range of decisions.
16)
3
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