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MGHB02H3 Study Guide - Quiz Guide: Hierarchical Organization, European Route E6, Nominal Group TechniqueExam


Department
Management
Course Code
MGHB02H3
Professor
Phani Radhakrishnan
Study Guide
Quiz

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Exam
Name___________________________________
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1)
The well-structured problem does not exhibit which of the following characteristics?
A)
desired state is clear
B)
problem is repetitive and familiar
C)
certainty about what to do
D)
uncertainty about what to do
E)
existing state is clear
1)
2)
Which of the following is another name for a programmed problem solution technique?
A)
standard operating procedures
B)
routines
C)
rules
D)
rules of thumb
E)
All of the above
2)
3)
One is most likely to see a program used to make a(n) __________ decision.
A)
unique
B)
ill-structured
C)
executive-level
D)
important
E)
routine
3)
4)
Which of the following most clearly involves a decision program?
A)
A corporate merger
B)
A task force to improve company image
C)
A standing order to a supplier
D)
A medical ethics committee
E)
A billion dollar investment decision
4)
5)
The ill-structured problem is one where the
A)
existing state is clear, desired state is unclear.
B)
existing state is clear but the method of getting to the desired state is unknown.
C)
existing state is unclear, desired state is clear.
D)
existing state is clear, desired state is clear.
E)
existing state is unclear, desired state is unclear.
5)
6)
At what part of an organization would an ill-structured problem most likely be encountered?
A)
Ill-structured problems are equally likely throughout the organizational hierarchy
B)
The middle of the hierarchy
C)
Where the bottom of the hierarchy meets the middle
D)
The top of the hierarchy
E)
The bottom of the hierarchy
6)
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7)
Which of the following problems would most likely be solved with a program (that is, using
programmed decision-making)?
A)
Should this convict be granted parole?
B)
Should we merge with this company or not?
C)
How many workers should we call out to staff the assembly line next week?
D)
In which part of the country should we locate our new business?
E)
Which candidate should we choose to be vice-president of marketing?
7)
8)
Which of the following is characteristic of well-structured problems?
A)
The existing state and the desired state are understood.
B)
They frequently arouse controversy and conflict among those interested in the problem.
C)
They tend to be complex and involve a high degree of uncertainty.
D)
They often entail high risk.
E)
They are unusual and have not been encountered before.
8)
9)
A program would most likely be used
A)
to solve a well-structured problem.
B)
to solve a risky problem.
C)
to justify group decision-making.
D)
to solve an ill-structured problem.
E)
to solve problems dealt with by top management.
9)
10)
Which of the following is an example of an ill-structured problem?
A)
The assistant bank manager must decide which automobile loan applications to approve.
B)
The welfare officer must decide how much assistance a particular client should receive.
C)
The production manager must decide how many workers to schedule on the line next
week.
D)
The sales manager must decide what to do about sales that seem sluggish.
E)
The retailer must decide whether to reorder lawn chairs.
10)
11)
Economic Person does not
A)
make rational decisions.
B)
use economic gain to evaluate the correctness of decisions.
C)
use logic in making decisions.
D)
have adequate information to make good decisions.
E)
make decisions like the average consumer or manager.
11)
12)
Nonprogrammed decision-making
A)
is most likely to be required at lower levels of the organizational hierarchy.
B)
may stimulate strong political considerations.
C)
is used to solve repetitive problems.
D)
tends to involve much certainty.
E)
is used to solve well-structured problems.
12)
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13)
Managers who exhibit bounded rationality
A)
might be subject to cognitive biases.
B)
might be operating under time constraints.
C)
might be factoring political considerations into decisions.
D)
might be limited in their capacity to acquire and process information.
E)
all of the above.
13)
14)
In evaluating alternative solutions, decision-makers with bounded rationality
A)
rarely engage in satisficing.
B)
tend to exhibit maximization.
C)
often consider the political acceptability of the solution to other organizational members.
D)
know the ultimate value of each alternative.
E)
know the probability that each alternative will work.
14)
15)
When he heard that turnover was increasing, the human resource manager immediately told the
president that salaries would have to be raised. Unfortunately, low pay wasn't the cause of the
turnover. Which decision-making error did the manager commit?
A)
He defined the problem in terms of a solution.
B)
He exhibited the knew-it-all-along effect.
C)
He treated sunk costs improperly.
D)
He escalated commitment.
E)
He revealed a confirmation bias.
15)
16)
Information overload is likely to lead to
A)
fast decision-making.
B)
only relevant information influencing decision-making.
C)
higher quality decisions.
D)
lower satisfaction with the ultimate decision.
E)
greater confidence by managers in their decisions.
16)
17)
Mark has two alternatives. There is a 50 percent chance that he will earn $120,000 if he accepts a
government contract. If he decides not to accept the contract and instead continues on his
present project he has an 80 percent chance of earning $100,000. If Mark is a perfectly rational
decision-maker which of the following statements is true?
A)
He will ignore economic criteria in making his decision.
B)
His expected value of continuing on the present project is $80,000.
C)
He will accept the government contract.
D)
He will revise his earnings estimate on the government contract to make it more
attractive.
E)
He will attempt to satisfice.
17)
18)
At which stage of the rational decision-making model is information overload a particular
problem?
A)
Search for relevant information
B)
Problem identification
C)
Monitor and evaluate chosen solution
D)
Implement chosen solution
E)
Evaluate alternative solutions
18)
3
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