MGTA01H3 Study Guide - Comprehensive Final Guide: Automatic Writing, Maximum Exposure, Investor Relations

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29 Nov 2016
School
Department
Course
UTSC
MGTA01H3
FINAL EXAM
STUDY GUIDE
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Lecture 1
Marketing: Find out what people want.
(Meeting customer needs)
The activities involved with interacting with customers and potential customers
Operations: Create the product. (Providing things people want)
The activities involved with transforming factors of production into the goods or services that
customers want.
Information Management: The development of systems for collecting data that can be organised in
such a way that it produces information of use to the managers of a business.
Accounting: Collect & measure performance. (Collecting and using the info)
The system for collecting, analysing and communicating financial information
Strategic Management: The activities undertaken by an organisation's senior leadership to
determine the organisation's long terms goals and objectives
Finance: Finding and allocating Capital. (Raising and spending capital)
Financial Management: Planning, Organising, leading and controlling the use of capital
Human Resource Management (HRM): Hiring and keeping best people.
All of the activities involved with planning, organising, leading and controlling an organisation's
people.
Chapter 1:
Managing and Managers
Business is formed for a purpose
1. The purpose
2. how to accomplish that purpose
Hard to see:
Businesses need Leadership
Mission: The reason why a business exists, and the goals that it is trying to accomplish
Business exists to satisfy customer need and wants. Earn Profits
Leaders: individuals responsible for determining the organisation's path into the future
Managing is not the arbitrary exercise of power
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Managing: getting people to help you get things done.
Def: The process of planning, organising, leading and controlling resources in order to accomplish a
task.
Managers: Def: Individuals responsible for planning, organising, leading and controlling resources in
order to accomplish a task
Keeping people on the path in the present.
Leading: Guiding and inspiring others to follow you into the future. Guiding and motivating
others to meet the organisation's objectives
How: Teaching and demonstrating leading by example
Managers engage in 4 activities: Planning, Organising, Leading and Controlling
Planning: Def: Determining what needs to be done to accomplish a task, and the best way to achieve
it.
" I've run you a bath"
"I need you to jump in it,
"Give yourself a good scrub"
"When you are out of the tub, I want you to get dressed"
"Can you be standing beside the car at ten'o clock?"
And finally,
"If you are ready by ten, we can be at your Grandma's house by eleven
" Get up, get dressed, have your breakfast. Be ready to get in the car by 10 o'clock"
"We want to be at Grannie's at 11."
Organising: Mobilizing the resources needed to complete the task.
Def: Assembling and preparing the resources necessary to complete a task.
" I've laid out your shirt"
"I've cleaned your shoes"
"I'll go iron your shorts"
"I've ironed your shirt"
"I've put out your clean shorts"
"They are on your chair"
"I've polished your shoes and put them by the front door"
Leading:
Def: The art of guiding or inspiring others to follow
"The proper way to eet soeoe is…"
"To make a nice impression, you should"
"Just watch how I do it, and then you do the same as me"
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Document Summary

Marketing: find out what people want. (meeting customer needs) The activities involved with interacting with customers and potential customers. Operations: create the product. (providing things people want) The activities involved with transforming factors of production into the goods or services that customers want. Information management: the development of systems for collecting data that can be organised in such a way that it produces information of use to the managers of a business. Accounting: collect & measure performance. (collecting and using the info) The system for collecting, analysing and communicating financial information. Strategic management: the activities undertaken by an organisation"s senior leadership to determine the organisation"s long terms goals and objectives. Finance: finding and allocating capital. (raising and spending capital) Financial management: planning, organising, leading and controlling the use of capital. Human resource management (hrm): hiring and keeping best people. All of the activities involved with planning, organising, leading and controlling an organisation"s people.

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