Chapter 12 - Incident Investigation.docx
Chapter 12 - Incident Investigation.docx

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Western University
Management and Organizational Studies
Management and Organizational Studies 3344A/B
Julie Schermer

Chapter 12: Incident Investigation Rationale for Incident Investigation - RAC program: a hazard recognition, assessment and control program; a key element in most H&S programs - Benefits: 1. Determines direct cause 2. Identifies contributing causes 3. Prevents similar incidents 4. Creates a permanent record 5. Determines cost 6. Promotes safety awareness among employees Critical Factors in the Investigation Process - Timing 1. Delays on investigation may lead to partial or complete memory loss by witnesses, changes at the incident site and removal of important evidence - Severity 1. Companies usually examine incidences that have the most serious consequences 2. Yet incidents that result in minor injuries often signal a hazard that may one day have more serious consequences - Legal requirements 1. Injury that requires medical aid or results in lost time must be reported to Workers’ Compensation Board, within 3 days Types of Information Collects - Human Factors  did the worker do it - Situational Factors  equipment and tools must be examines - Environmental Factors  light and noise  sun blinding delivery driver Who Investigates? - The supervisor  detailed knowledge of the work and working conditions - Technical advisers and specialists  when incidents are serious and involve highly technical process - Safety and health officer  when there is an est. health and safety committee they must partake - A safety team  in the event of a serious incident  inc. supervisor, h&s officer and members of the committee and outside experts Investigative Methods - Observations or Walkthroughs 1. Walkthrough: inspection of incident scene to get a picture of the total environment 2. Observation of causal factors, physical conditions and work habits - Interviews 1. Interview witnesses on the spot and as soon as possible 2. Interview in a neutral location 3. Put witnesses at ease 4. Let them recall the event their own way 5. Ask necessary questions at
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