Management and Organizational Studies 2181A/B Study Guide - Final Guide: Job Performance, Nicholas Negroponte, Best Alternative To A Negotiated Agreement

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Ellen Choi

Document Summary

2013: 65. 99% on par with industry average. Power: influence and ability to resist unwanted influence in return. Organizational (3: legitimate: formal authority, reward: control over benefits; intertwined with legitimate, coercive: punishments; exists primarily out of fear. Personal (2) captures something else : expert: knowledge or position, referent: leader"s attractiveness or charisma. Situation increase/decrease when you can use your influence. Substitutability: alternatives in accessing resources leader controls. Centrality: how important and how many people depend on that person to accomplish their task. Discretion: managers have the right to make decisions on their down. Visibility: aware others are of a leader and resources that leader can provide. Influence: use of behaviours to cause behavioural or attitudinal changes in others. Directional influence: downward (managers influence employees, lateral (peers influencing peers, upward (employees influencing managers) Influence is relative; disparity between them is more important. Most effective (4: relational persuasion: rational arguments; worthwhile. Most effective when shows important and feasible.