Management and Organizational Studies 2181A/B Study Guide - Midterm Guide: Transformational Leadership, Transactive Memory, Psychological Safety

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 2181A/B
• Professor: Victoria Digby

Document Summary

Chapter 9: learning: (cid:396)elati(cid:448)el(cid:455) pe(cid:396)(cid:373)a(cid:374)e(cid:374)t (cid:272)ha(cid:374)ge i(cid:374) e(cid:373)plo(cid:455)ee(cid:859)s k(cid:374)o(cid:449)ledge o(cid:396) skill that (cid:396)esults f(cid:396)o(cid:373) experience. > impacts decision making: the process of generating and choosing from a set of alternatives to solve a problem. More knowledge and skills employees have -> more likely to make accurate and sound decisions. Expertise: knowledge and skills that distinguish experts from novices and less experienced people. Tacit: explicit knowledge: easily communicated and available to everyone (if you can write it down and easil(cid:455) (cid:272)o(cid:373)(cid:373)u(cid:374)i(cid:272)ate it, it(cid:859)s e(cid:454)pli(cid:272)it(cid:895, tacit knowledge: typically what employees learn through experience, not easily communicated, In order to increase desired behaviour, orgs use positive and negative reinforcement. In order to be successful, the employees need to see a direct link between their behaviours and the desired outcomes: negative: occurs when an unwanted outcome is removed following a desired behaviour. Reinforcement, can come from observation or direct experience: helps ingrain desirability of performing.