Management and Organizational Studies 2181A/B Study Guide - Fall 2018, Comprehensive Midterm Notes - Job Performance, Organizational Commitment, Trust Law
12 Oct 2018
School
Department
Professor
Management and
Organizational
Studies 2181A/B
MIDTERM EXAM
STUDY GUIDE
Fall 2018
MOS 2181 Online Lesson Notes:
Lesson 1:
What is Organizational Behaviour?
→ Talks about attitudes and behaviours at work
→ When you say, I don’t like my job you are forming an attitude about your job
→ Behaviour could be when you quit your job
Organization behaviour → Defined as a field of study devoted to understanding,
explaining, and ultimately improving the attitudes and behaviours of individuals
and groups in organizations.
- Not until the 1920s that employees were really recognized as human
beings with particular attitudes, needs and social connections at work
- Textbook discusses main topics around performance and commitment
- We predict these two outcomes based on stress, motivation, leader
behaviours, and justice
Research in Organizational Behaviour:
Evidence base management approach → we promote management of
employees in a way that incorporates best available scientific findings in making
decisions
- Need to understand how to find good research
- How to conduct good research
Theory → is a set of assertions about how and why variables are related
- They made not always be accurate as they are simply one’s proposed
understanding how and why variables are related
Hypothesis → Prediction about the relationship between variables
- We need to find ways to see if hypotheses are supported or not
Correlation → Linear relationship between two variables
- Vary from -1.0 to 1.0
- Strong correlations are closer to 1.0
- Weak correlations are closer to 0
- Height and weight are positively correlated
- Negative correlation between absenteeism and job satisfaction
Usually we cannot draw firm conclusions based on study alone
Ted Talk About Correlation and Causation:
- Shows differences and explains myths
find more resources at oneclass.com
find more resources at oneclass.com
- Compares to facts and examples
- Ice cream example and summer and pools
Meta Analysis → a method that combines the results of multiple studies by
calculating an average correlation across studies
Lesson 2:
Job Performance → defined as employee behaviours that contribute either
positively or negatively by the accomplishment of organizational goals
- Job performance consists of behaviours not results
- Those behaviours can have positive or negative consequences
- A teacher might mark student papers quickly and with significant feedback
- That same teacher may be consistently late for work
3 Categories of Job Performance:
1. Task performance
- Employee behaviours involved in converting organizational resources into
goods/services
- The tasks and duties that is explicitly required of the employee by his/her
employer
- Is often determined through job analysis, with assistance from the National
Occupational Classification (NOC)
- Includes routine task performance, adaptive task performance, and creative
task performance
- E.g., a restaurant server might provide menus to customers, provide a list of
specials, and bring food to customers
2. Citizenship behaviour
- Voluntary employee behaviours that contribute to the organization by improving
the context, but are not within their job description
- Includes organizational citizenship behaviours (i.e., voice, civic virtue, and
boosterism) and interpersonal citizenship behaviours (i.e., helping, courtesy,
sportsmanship)
- E.g., a restaurant server might assist other servers with their tables and offer
constructive suggestions for improving the restaurant
3. Counterproductive behaviour
Employee behaviours that purposely hinder goal accomplishment in an
organization
find more resources at oneclass.com
find more resources at oneclass.com
