Management and Organizational Studies 2275A/B Study Guide - Judgment Debtor, Alternative Dispute Resolution

32 views5 pages

Document Summary

By planning for several risk situations that did in turn end up occurring, a legal dispute is unlikely. Clarification of the situation: the first step for a manager faced with an apparent conflict is to investigate the situation to determine the nature and extent of the dispute. Manager should contact individuals involved in his own organization and the appropriate people on the other side, to clarify the situation before formulation an approach to the resolution. The negotiating process: negotiating an end to the dispute should become managements focus once a good understanding of the dispute has been achieved, success of negotiations depend on: The willingness of the parties to compromise and negotiate in good faith. The nature and significance of the dispute. The priority the parties give to its resolution. The effectiveness of those involved in the negotiations. How alternative dispute resolution works: adr a range of options for resolving disputes.