Management and Organizational Studies 3344A/B Study Guide - Final Guide: Csa Group, Occupational Stress, Workplace Violence

• School: Western University
• Department: Management and Organizational Studies
• Course: Management and Organizational Studies 3344A/B
• Professor: Julie Schermer

Document Summary

1990: us declared stress as one of top 10 causes of workplace death. Nova scotia problems: high workloads (60%), role conflict (70%), work-family conflict (50%) Stressor: an objectively verifiable event that occurs outside the individual that has the potential to cause stress: ex: traffic jam, vary depending on: frequency of occurrence, intensity, duration, and predictability. Main difference between acute and catastrophic: the intensity. Niosh model identifies the following major categories of work-place stress: Workload and work pace: amount of work to be completed and speed that it must be completed at. Role stressors: role conflict: when people face incompatible demands from 2 or more sources, role ambiguity: uncertainty about what is expected (opposite is role clarity) Inter-role conflict: face incompatible demands from two or more roles (work/family conflict demands from work interfere with spouce) Career concerns: worries about job security, under promotion, over promotion, career progression.