BU121 Study Guide - Final Guide: Passive-Aggressive Behavior, Job Performance
Document Summary
Emotional intelligence is a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way. It involves 3 major elements perceiving, understanding, and regulating emotions. Iq and personality plateau, develop then stay constant. Ei multiplies the effect of high iq and/or technical skills. Overlap: all can be used to benefit a company: recruitment, assessing job performance. 71% of us employers value ei over iq. Because strong ei means that a person can: deal well with pressure, resolve conflicts effectively. Examples of employers valuing ei: police, sales rep positions, military. Characteristics: active, positive movement in an antagonist environment, high ego strength, desire change, do many things at once. Enhance communications: brief and to the point, ask what, not how questions, focus on results, agree with facts; not people.
