BU354 Study Guide - Midterm Guide: Organisation Climate, Employee Engagement, Job Satisfaction
BU 354 MIDTERM REVIEW
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
1) The prevailing atmosphere or ''internal weather" that exists in an organization and its impact on employees is
_______
A) the need for performance appraisals.
B) the need for a corporate culture.
C) a myth about organizations.
D) the importance of having a mission statement.
E) organizational climate.
2) Baby boomers: _______
A) were born between 1946 and 1965.
B) resulted in a focus on recruitment and selection in organizations in the past.
C) have had very high fertility rates.
D) are currently causing a great deal of competition for advancement.
E) will be increasing rapidly in numbers over the next few decades.
3) The characteristics of the work force are known as: 3) _______
A) organizational climate.
B) demographics.
C) population trends.
D) unionization.
E) diversity.
4) You are the HR generalist of a national railway. Which employment legislation would you refer to when it comes to
employee relations issues within the organization? 4) _______
A) territorial
B) federal
C) provincial
D) provincial/territorial
E) none of the above
5) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor
compensation and incentive plans, information about pending legislative changes and availability of talent in the
labour market for the upcoming strategic planning meeting. Rita was conducting: 5) _______
A) an external opportunities/threats study.
B) an envrionmental study.
C) an external market survey.
D) an employee engagement survey.
E) environmental scanning.
6) Economic downturns are generally associated with: 6) _______
A) an overwhelming number of job applicants for vacancies.
B) skills shortages.
C) lower unemployment rates.
D) high turnover.
E) more competition for qualified employees.
find more resources at oneclass.com
find more resources at oneclass.com
7) HR department staff members are traditionally involved in key operational responsibilities. Which of the following is
an operational responsibility? 7) _______
A) setting goals and objectives
B) collecting metrics
C) analyzing metrics
D) interpreting human right laws
E) interpreting health and safety legislation
8) In the early 1900s, personnel administration, as it was then called: 8) _______
A) was closely tied to union-management relations.
B) focussed on trying to improve the human element in organizations.
C) served a key advisory role in organizations.
D) played a very subservient role in organizations.
E) was highly influenced by laws and regulations.
9) The broad objectives of HR associations across the country include: 9) _______
A) assisting in the provision of training in the field of HR.
B) skills updating.
C) providing opportunities for information exchange.
D) serving as a voice for HR practitioners.
E) all of the above.
10) Joe Brown was hired by a manufacturing firm as a supervisor. During his first few weeks as a supervisor he realised
that employees who report to him expect a lot of direction from him and expect all of the decision making to be done by
him. Joe Brown decided to train his employees to take on additional responsibilities and make decisions within a specific
scope. Joe Brown is: 10) ______
A) outsourcing his staff.
B) empowering his staff.
C) reducing his staff.
D) embracing his staff.
E) none of the above.
11) The third phase of personnel management was concerned largely with: 11) ______
A) benefits administration.
B) corporate contribution and proactive management.
C) corporate contribution.
D) payroll.
E) health and safety legislation compliance.
12) The ratio of an organization's outputs such as goods and its inputs such as capital is which of the following:
12) ______
A) workforce diversity.
B) productivity.
C) outsourcing.
D) an internal environmental influence.
E) the labour market.
find more resources at oneclass.com
find more resources at oneclass.com
13) Questions concerning ________ are at the core of a growing controversy brought about by the new information
technologies. 13) ______
A) job satisfaction
B) privacy and social responsibility
C) employee stress levels
D) data control, accuracy, right to privacy and ethics
E) speed, accuracy, and efficiency
14) Being completely familiar with employment legislation, HR policies and procedures, collective agreements, and
the outcome of recent arbitration hearings and court decisions is most closely related with which of the following HR
activities? 14) ______
A) serving as a consultant
B) offering advice
C) serving as a change agent
D) formulating policies and procedures
E) providing services
15) Saleem is a new immigrant with a master's degree in management. Despite his qualifications, Saleem has
worked as a clerk in the shipping department of a company for the last year. This is an example of: 15) ______
A) a BFOR.
B) indirect discrimination.
C) underutilization.
D) underemployment.
E) occupational segregation.
16) The PAQ rates jobs on the following dimension: 16) ______
A) safety risks.
B) mental processes and job context.
C) job context.
D) incumbent performance.
E) processing information and incumbent performance.
17) A hiring freeze is all of the following except: 17) ______
A) a solution when demand exceeds supply.
B) a common response to an employee surplus.
C) no outsiders are hired.
D) when openings are filled by reassigning current employees.
E) a strategy that most employers use initially to balance demand and supply.
18) Information typically found in a job posting includes all of the following EXCEPT: 18) ______
A) the name of the previous incumbent.
B) qualifications required.
C) posting date.
D) pay range.
E) job title.
find more resources at oneclass.com
find more resources at oneclass.com
