ADMS 2600 Study Guide - Midterm Guide: Total Quality Management, Human Capital, Offshoring
20 Dec 2016
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Knowledge, skills, and capabilities of an individual that have economic value to an organization. Intangible and cannot be managed the way organizations manage jobs, products and tech: organizations strategy advantage involves High quality hrm systems: building hc in managers. Find ways to maximize employees knowledge: hrm and programs transfer knowledge to employees, issue 1: responding strategically to changes in the local and global market, hr needs to understand their firms" competitive business operations and strategies. Total quality improvement (tqm, six sigma) vs. reengineering. Six sigma: set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement. Reengineering: fundamental rethinking and radical redesign. Hiring someone outside the company to perform business processes that were previously done within the firm: eg. Nike: hr needs to manage change effectively, reactive vs. proactive changes, reactive. Changes that occur after external forces have already affected performance: proactive.
