ADMS 1000 Study Guide - Midterm Guide: Outsourcing, Harmony Company, Kids Helpline

• School: York University
• Department: Administrative Studies
• Course: ADMS 1000
• Professor: Natalie Guriel

Document Summary

4s approach: style of management, structure, strategy, status of organization. Standardizing the work: compartmentalized work, observation and measurement, one best method for performing a job. Supervising the workers: managers only take charge of their area of expertise; (cid:373)a(cid:374)agers(cid:859) (cid:373)e(cid:374)tal (cid:449)ork should (cid:271)e separated fro(cid:373) la(cid:271)ourers(cid:859) ph(cid:455)si(cid:272)al (cid:449)ork; (cid:449)orkers are not capable of managing themselves. Motivating the workers: money is the only factor in motivating workers; compensation must be closely tied to performance; piece-rate pay desirable: behavioural. Tradition vs modern: traditional: tall/hierarchical; rigid, rule-oriented, buffered from the environment; narrow market, modern: flat; fluid; integrated; global. Span of control (number of workers reporting to 1 manager) Strategy: differentiation - differentiate its self or the product to the customer; focus on higher quality, cost leadership - cheapest product to the customer; lowest cots, focus targeting a specific market. Classical; workers are supervised, managers do that mental work and the labourers do the physical work.