MGMT 1040 Study Guide - Peter Drucker

• School: York University
• Department: Management
• Course: MGMT 1040
• Professor: Todd Hall

Document Summary

At any level, in any business excellent quality service is always an important factor for the success of said business, according to. Peter drucker (1979), the business of business is getting and keeping customers. Elane harris also defines customer service as anything we do for the customer that enhances the customer"s experience . Given these definitions sited above excellent quality service is important to the customer and should be equally important to the company, since the company/business depends on the customer to make a profit. Excellent quality service is a business strategic decision for the success of the company. Quality service is an exceptional approach to customers which surpasses other competitors in several ways such as the physical and external areas. Excellent service forecasts the business success and profitability. With competition at its highest, a business needs to find ways of adding value to their loyal customers. A few simple ways of adding that value is simply by.