PPAS 2195 Study Guide - Quiz Guide: Deindividuation, Self-Awareness, Groupthink

• School: York University
• Department: Public Policy and Administration Studies
• Course: PPAS 2195
• Professor: Peter Constantinou

Document Summary

Factors influencing behavior: abilities (intellectual, physical, and self- awareness, gender, pre disposing, race and culture, attribution, perception, attitude. Reasons for unethical behavior to-day details: uncertainty of what the ethical thing to do is, self- interest, personal gain, ambition, greed, misguided loyalty. Interpersonal communications problem areas: message received vs. message interpreted, listening skills, clarity, emotional state (lack of empathy/ emotional iq, bias, oblivious to motive of conversation. How people form impressions: roles and social norms, physical cues (e. g. clothes, salience of the information we perceive, social categorization (may lead to prejudice/stereotyping) Define communication objectives/ key message: define the key audience, overall message (what is the goal/objective with this communication?, order of the messages, refinement of words/sentences, test how it will be interpreted, refine it further. Professionalism- stages of career planning: professionalism- the competence or skill expected of a professional, stages of career planning (5, reflection and self- evaluation, exploration, decision- making and goal setting, gaining experience.