HRMA 2350 Final: Managing in the Service Environment Study Guide Page 1

• School: University of Houston
• Department: Hotel and Restaurant Management
• Course: HRMA 2350
• Professor: Boger Carl

Document Summary

A manager"s job focuses on helping others accomplish their work goals. Managers play an important role in dealing with various challenges being faced by organizations today. A manager works with and through other people by coordinating their work activities in order to accomplish organizational goals. Shows titles such as front-line manager, plant manager, and vice president of operations. Shows titles such as executive sponsor, program steering committee, and project manager. Is a structure where there are multiple reporting lines that is, people have more than one formal boss. Workers are able to deliver good quality work by understanding and meeting client requirements and making good decisions at the right time.