BUSI 2101 Chapter Notes - Chapter 1: Psychological Contract, Psy, Unequal Exchange
20 Apr 2016
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Ch1: the psychological contract and commitment robert smart. Psychological contract: of reciprocity, a basic part of human interaction that relationships are based on a mutual and equal balance of giving/getting in order to thrive and grow. Most ppl spends a large portion of their day at work, therefore the quality of work experience has a huge impact on their lives: which then directly impacts customer service and productivity. Greater worker satisfaction = greater customer satisfaction = higher profitability/productivity for the firm, less staff turnover: ex. Staff define this as someplace with trust in management, pride in their work and enjoy coworkers: sharing information broadly: sharing info w/ staff, ex. This credibility/integrity in the employer employee relationship is the basis for the psychological contract/ the organization. Expectations may not be formally stated but they exist, and have a major impact on the employee/employer relationship, constantly evolving: ex.
