MGMT-121 Chapter Notes - Chapter 1: Henri Fayol, Civil Service, Firstline

• School: MacEwan University
• Department: Business Management
• Course: MGMT-121
• Professor: Dawit Isaac

Document Summary

Learning outcomes: explain why managers are important to an organization, tell who managers are and where they work, describe the characteristics of an organization. Learning outcomes: describe the factors that are reshaping and redefining the manager"s job, explain the value of studying management. Actions are affected by both the internal culture of the organization and the constraints of the external environment including the global environment. Someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals. Managers at the lowest level manage the work of non-managerial employees directly or indirectly involved with the production or creation of the organization"s products. Managers between the first-line level and the top level of the organization who manage the work of first-line managers. Managers at or near the top level are responsible for making organization-wide decisions and establishing plans and goals affecting the entire organization.