COMMERCE 1B03 Chapter Notes - Chapter 10: Work Unit, Body Language, Shared Belief
26 May 2016
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Document Summary
Communication: the process by which information is exchanged between a sender and a receiver. Effective communication: communication whereby the right people receiver the right information in a timely manner. Chain of command: lines of authority and formal reporting relationships. Downward communication: information that flows from the top of the organization toward the bottom. Upward communication: information that flows from the bottom of the organization toward the top. Horizontal communication: information that flows between departments or functional units, usually as a means of coordinating effort. Filtering: the tendency for a message to be watered down or stopped during transmission. Voice: the constructive expression of disagreement or concern about work unit or organizational practices. Psychological safety: a shared belief that it is sage to take social risk. Mum effect: the tendency to avoid communicating unfavourable news to others. Rumour: an unverified belief that is in general circulation. Jargon: specialized language used by job holders or members of particular occupations or organizations.
