COMMERCE 1BA3 Chapter 5: Chapter 5 Key Topics

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Motivation that stems from the direct relationship between the worker and the task and is usually self-applied. Motivation that stems from the work environment external to the task and is usually applied by others. Ex: pay, fringe benefits, company policies, various forms of supervision. The ability to understand and manage one"s own and others" feelings and emotions. Need theories are concerned with what motivates workers. A 5 level hierarchy need theory of motivation that specifies the lowest level unsatisfied need has the greatest motivating potential. Streamlines maslow"s need classifications and makes some different assumptions about the relationship between needs and motivation. A 3 level hierarchical need theory of motivation that allows for movement up and down the hierarchy. A non-hierarchical need theory of motivation that outlines the conditions under which certain needs result in particular patterns of motivation. Concerned with the specific behavioural characteristics consequences of three needs: achievement,

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