COMMERCE 1BA3 Chapter Notes - Chapter 5: Stress Management, Equity Theory, Brad Delson

• School: McMaster University
• Department: Commerce
• Course: COMMERCE 1BA3
• Professor: All

Document Summary

To reflect a person basic information-processing capacities and cognitive resources. Overall capacity and efficiency in processing information: cognitive abilities: verbal, numerical, spatial, and reasoning abilities, measured with various aptitude test to. Predicts learning, training, career success, job performance (any occupation: including high-complex jobs (requires more cognitive ability) Performance is only the factor of motivation and general cognitive abilities. Consist of 4 interrelated sets of skills. Sequential steps in a form of a hierarchy: perceiving emotions accurately in oneself and others: to perceive emotions, accurately identifying your own and others. Ex identifying emotions of people"s faces in non-verbal behavior (facial expression). People differ in the extent to which they can identify emotions in others most basic level of ei. It is necessary to be able to continue into the model: using emotions to facilitate thinking: to use and assimilate emotions and emotional experience to guide and facilitate one"s thinking and reasoning.