COMMERCE 1E03 Chapter Notes - Chapter 8: Middle Management, Transactional Leadership, Knowledge Management
28 Dec 2014
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Document Summary
Management the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources. Planning includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives, for example, pleasing customers. Organizing includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization"s goals and objectives. Leading means creating a vision for the organization and communicating, guiding, training, coaching, and motivating others to work effectively to achieve the organization"s goals and objectives. Vision more than a goal; it is an encompassing explanation of why the organization exists and where it is trying to head (purpose) Values a set of fundamental beliefs that guide a business in the decisions they make. Mission statement an outline of the organization"s fundamental purposes.
