COMMERCE 2BC3 Chapter 6: Human Resources – Chapter 6
4 Mar 2014
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Document Summary
Human resources chapter 6: training and strategic development of people. Training a planned effort to facilitate the learning of job-related knowledge, skills and behavior by employees. If training is to offer a competitive advantage, it should be used in a broader way, as a mechanism for creating and sharing knowledge. It should create intellectual capital, which includes basic skills, advanced skills and an understanding of the customer or manufacturing system and self-motivated creativity. Development the acquisition of knowledge, skills and behaviors that improve an employee"s ability to meet changes in job requirements and in client and customer demands. This includes formal education, job experiences, relationships and assessment of personality and abilities that help employees prepare for the future. Because it is future oriented, it involves learning that is not necessarily related to the employee"s current job. Estimated 85% of jobs in na and europe require extensive use of knowledge.
