COMMERCE 2OC3 Chapter Notes - Chapter 10: Human Resources, Operations Management, Job Satisfaction

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Chapter 10: human resources, job design, and work measurements. The objective of a human resource strategy is to manage labour and design jobs so people are effectively and efficiently utilized. Quality of work life: a job that is not only reasonably safe and for which pay is equitable but that also achieves an appropriate level of both physical and psychological requirements. Mutual commitment: means that both management and employee strive to meet common objectives. Mutual trust: is reflected in reasonable documented employment policies that are honestly and equitably implemented to the satisfaction of both management and employee. Product mix may determine seasonality and stability of employment. Technology, equipment and processes may have implications for safety and job content. The location decisions may have an impact on the ambient environment in which employees work. Layout decisions such as assembly line versus work cell, influence job content.

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